1. What is the Minimum Order Quantity (MOQ)?

The MOQ varies depending on the brand and category of product. Some brands may require a minimum dollar value, while others are based on unit quantity. A detailed MOQ sheet is available upon request, outlining brand-specific thresholds.

2. What payment methods do you accept?

We accept payments via bank transfer and major credit/debit cards. All payments are processed securely and made payable to our registered business entity, OSAF LLC.

3. Do you offer direct shipping to fulfillment centers of online retailers?

Yes, we provide direct shipping services to various fulfillment centers used by online retailers across the United States, including labeling, packaging, and forwarding services required by the platform.

4. How can I open a wholesale account with Tavasco?

To open a wholesale account, visit our website at 🌐 www.tavascowholesale.com, fill out the account application form, and our team will follow up with you promptly.

5. Do you provide invoices or just sales receipts?

We provide formal wholesale invoices for every order, including complete business details, product information, and payment confirmation for your records and verification needs.

6. Can you verify invoices if contacted by online retail platforms?

Yes, we are fully available to verify all issued invoices if any platform requires direct confirmation from the supplier.

7. How can I place an order?

Orders can be placed by sending an email to our sales team or by completing our order form, which is available upon request. We guide every client through the order process step by step.

8. Do you offer customized packaging or bundling (e.g., 2-pack, 3-pack)?

Yes, we offer custom bundling and packaging options based on your requirements. Whether you need a multi-pack format or a private label solution, we can accommodate it through our specialized packaging services.

9. Do you provide labeling services for online retailer fulfillment? What are the charges?

We provide FNSKU-style labeling and packaging services that meet the standards of most online retailers. Our service charges typically range from $0.75 to $1 per unit, depending on product size and packaging requirements. This includes all packaging materials, labeling, poly bagging, boxing, and forwarding no hidden charges apply.

10. Can your products be sold on online retailers and e‑commerce platforms? Will online platforms accept your invoices?

Yes, our products can be listed and sold on various e‑commerce platforms and online retail websites. Our invoices have been accepted to support product listings and verification processes. While we can’t guarantee approval in every case, we are always available to verify any invoice if contacted by the platform.

11. Can you ship directly to fulfillment centers across the U.S.?

Absolutely. We regularly ship directly to third-party fulfillment centers and warehouses across the United States used by various e-commerce sellers and retailers.

12. How can I get the latest price list and stock file with product details?

You can download our latest product sheet directly from our website or request it via email. We’ll promptly send the most recent Excel file containing product details, pricing, UPCs, and available quantities.

13. Are you an authorized distributor for the brands you carry?

We are either authorized distributors or verified wholesale suppliers for the majority of the brands we offer. For select brands, we can provide Letters of Authorization (LOAs) or other supporting documentation to assist with platform compliance.

14. Do you provide LOAs (Letters of Authorization) for ungating purposes on online platforms?

Yes, we provide LOAs for specific brands where we hold authorization. For other brands, we support your ungating process with detailed invoices and supply chain documentation.

15. Can I split my order if the brand’s MOQ is high?

Yes, we often allow order splitting. You can pay for the units ready to ship now and place a 30% deposit on the remaining quantity, which will be scheduled for later delivery

16. What is the lead time for delivery?

Average lead time is 2–3 weeks. For certain brands shipped cross-border (e.g., Europe to the U.S.), lead time may extend to 6–8 weeks.

17. Where do your products ship from?

Our products ship from the following U.S. warehouse locations: 

  • 2137 Hamilton Avenue, Hamilton, NJ 08609 
  • 2750 Brunswick Pike, Skyann Unit B, Lawrenceville, NJ 08648 
18. Do you ship internationally?

Currently, we ship only within the United States. For international inquiries, please contact our support team.

19. Do you charge sales tax?

No sales tax is charged if a valid resale certificate or tax exemption document is provided. 

20. Can I cancel or change my order after it’s placed?

Orders cannot be canceled or modified once confirmed and placed with the brand, due to supplier policies. 

21. Do you offer product samples before placing large orders?

Samples may be available for select SKUs. Please contact us to check availability and pricing. 

22. Is Tavasco active on social media?

No, we do not operate any social media accounts. All official communication is conducted through email and our website.

23. Do you support Amazon ungating?

Yes, our invoices and documentation have successfully helped many clients with Amazon ungating. We can also assist with invoice submission. 

24. Do you accept returns or offer refunds?

Returns are only accepted for damaged or incorrect items. Return requests must be made within 5 business days of delivery and approved in advance. 

25. Do you sell refurbished or expired products?

No. All products sold by Tavasco are brand new, factory sealed, and within valid shelf life. We source exclusively from verified suppliers.

Still have questions?

If you didn’t find the answer you’re looking for, feel free to reach out. Our team is here to help!